Privacy Policy — Muze

Last updated: September 11, 2026

Muze ("Muze", "we", "us") is a mobile dating and social discovery app. This Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices and rights you have. By creating an account or using Muze, you agree to this Policy.

1. Information we collect

Information you provide

• Account & profile: name or nickname, email, date of birth / age, gender and the genders you want to meet, photos, bio, occupation, interests, city, and personality answers.
• Verification selfie (optional): a selfie you take to get a verified badge. See section 3.
• Content: messages, photos, GIFs, voice notes, and other content you send in chats; reports you submit about other users.
• Purchases: if you buy Premium or in-app items, the payment is processed by Google Play (or the Apple App Store) and our payments partner RevenueCat. We never see or store your full card details.

Information collected automatically

• Approximate location (if you allow it): a general location used to show nearby people and distance. Other users only ever see your city or an approximate distance — never your exact position.
• Usage & activity: spins, "Vibes", matches, messages sent, streaks, levels, and similar in-app activity, used to run matching and game features and to improve the app.
• Device & technical: device type and identifiers, app version, a push-notification token, crash reports, and security logs used to prevent abuse.

2. How we use your information

• To create and run your account and profile.
• To suggest matches using compatibility signals such as interests, intent, activity, and your bio (see section 5).
• To let you chat and interact with your matches.
• To keep Muze safe: moderation, verification, fraud and spam prevention, and enforcing our rules (warnings, strikes, and bans).
• To process purchases and provide Premium features.
• To send the notifications you've enabled.
• To comply with the law and protect our users.

Where the law requires a legal basis, ours are: performing our agreement with you (running the service), our legitimate interest in keeping Muze safe and working, your consent for optional features (verification, location, notifications), and compliance with legal obligations.

3. Verification selfie

Verification is optional. When you take a verification selfie, it is analyzed by our moderation provider, Sightengine, to check that the photo shows exactly one clear human face and does not contain explicit content.

• Your selfie is deleted immediately after the check, whether it passes or not. We keep only the result (verified or not).
• We do not create or store a faceprint or any other biometric template.
• The check is not compared against your profile photos and is not an identity or background check. A verified badge means the person passed this selfie check — nothing more.

4. Content moderation & safety

To protect our community, photos and messages are reviewed automatically. Photos are scanned for nudity, sexual content, gore, and offensive content, and our systems may estimate whether a face in a photo belongs to a minor — solely to block illegal content. Messages are screened for toxic, threatening, or abusive language.

Sexually explicit content is not allowed anywhere on Muze, including private chats. Content that breaks our rules is blocked or removed. Automated moderation can also suspend an account after repeated or severe violations. If you think a moderation decision was wrong, email us and a person will review it.

5. Automated processing & AI

Muze uses automated systems, including machine-learning models, only in these ways:

• Moderation: image moderation (Sightengine) and text moderation (Google Perspective API), as described above.
• Matching: we turn your bio into a numerical summary (an "embedding") with an open-source model that runs on our own servers — your bio is not sent to any AI company — and use it to suggest people with similar interests.

Muze does not use generative AI to write messages, create profiles, or talk to you.

6. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share data only as needed to run Muze:

• Other users: your public profile (name, age, photos, bio, interests, city or approximate distance, and verified status) is visible to other Muze users.
• Service providers who process data on our behalf:
  • Supabase — database, file storage, authentication, and servers.
  • Sightengine — automated photo moderation and verification-selfie checks.
  • Google Perspective API — automated text moderation.
  • RevenueCat and Google Play / Apple App Store — payments and subscriptions.
  • Google — optional "Sign in with Google".
  • Expo and Google Firebase Cloud Messaging — delivery of push notifications.
  • GIPHY — GIF search. When you search for or send a GIF, your search terms and technical data such as your IP address are sent to GIPHY and handled under GIPHY's own privacy policy.
  • Resend — delivery of emails, such as the copy of your data you request.
  • Netlify — hosting of our website and password-reset page.
  • Daily.co — video calls between matches, if and when that feature is enabled.
• Legal: when required by law, or to protect the rights, safety, and security of Muze and its users.

7. Subscriptions and purchases

Premium subscriptions are billed through your app-store account and renew automatically at the price and billing period shown at purchase until you cancel. You can cancel at any time in Google Play → Payments & subscriptions → Subscriptions (play.google.com/store/account/subscriptions) or in your Apple ID settings. You keep Premium until the end of the period you already paid for. Deleting the app or your account does not cancel a subscription by itself.

8. How long we keep your data

• While your account is active, we keep your profile and content so the app works.
• Disappearing messages are deleted automatically after 24 hours.
• Verification selfies are deleted immediately after the check.
• When you delete your account, we immediately delete your profile, your photos, your matches and conversations, the photos and voice notes you sent in chats, and your login. Residual copies in our providers' backups are overwritten over a limited period.
• Safety records — reports, strikes, and bans — may be kept after deletion for as long as needed to keep banned people off Muze and to meet legal obligations.

9. Your rights and choices

• Access & export: request a copy of your data from Settings → Privacy & security in the app.
• Correction: edit your profile at any time.
• Deletion: delete your account at any time in the app (Settings → Privacy & security → Delete account), or at deleteaccountmuze.netlify.app.
• Controls: manage your photos, bio, visibility, and notifications in Settings, and camera, photo, microphone, location, and notification permissions in your device settings.

Depending on where you live — for example the EU/EEA and UK (GDPR), California (CCPA/CPRA), or Colombia (Law 1581 of 2012) — you may have additional rights, such as the right to object to or restrict processing, to limit the use of sensitive information, or to complain to your data-protection authority. We will not discriminate against you for exercising them. To exercise any right, email us at the address below.

10. Security

We protect your data with encrypted connections, encryption at rest by our infrastructure providers, login tokens stored in your device's secure keystore, access controls on our backend, and server-side rules that prevent users from tampering with sensitive fields. No system is 100% secure, but we work continuously to protect your information.

11. International users

Muze may process and store information on servers located in other countries, including the United States. By using Muze, you understand your information may be transferred to and processed in countries whose data-protection laws differ from your own.

12. Changes to this policy

We may update this Policy from time to time. We will update the "Last updated" date above and, for significant changes, notify you in the app before they take effect.

13. Contact us

For any privacy question, to contest a moderation decision, or to exercise your rights, contact us at:

Email: muzesupport@gmail.com